01 March
2007

Today I was supposed to travel to Orlando to give a colloquium on Robotics at UCF. Upon arrival at the airport, the U.S. Airways representative told me my flight was cancelled due to a shortage of staff! In other words, they somehow botched their planning so badly they didn't have staff for my flight.

Their customer service was terrible. Aside from what seems to me like sloppy and irresponsible scheduling, they failed to do simple things that would make a customer's experience better. In addition, their refund procedure is unhelpful, inconvenient, unfair and (to my non-expert eyes) possibly even fraudulent since they sell and promise a service that they fail to deliver.



When U.S. Airways found they had not arranged for sufficient staff for the flight, why didn't they contact the customers like me? Why didn't they schedule us on other flights in advance of our arrival at the airport? By the time I was in line and discovered their mistake, there were no other options to get me to my destination for my talk (i.e. in less than 16 hours).


The specifics of my experience are long, so further reading is only for the determined. (List of consumer affairs numbers is at the end.)


The U.S. Airways agent checked "all airlines" and told me that no alternative flights were available and no connections though any city on any airline would get me to Orlando the same day. I phoned my wife, and got her to check this out with Expedia, since I was told by the agent no internet connectivity was available at the airport (which proved to be incorrect). Krys discovered that an Air Canada flight worked and had a seat free. Instead of making the change for me, the US Airways agent sent me to wait in an almost-2-hour lineup at an Air Canada ticket agent. By the time I got to the front of the line, there were no seats left.

Then I was told that U.S. Airways could not issue a taxi voucher to get me home, and that any refund for my cancelled flight or the penalties on my rental car would have to be dealt with via customer service, not at the airport.

I called US Airways. This involved waiting on hold for 66 minutes until the call was answered. Then I was told they would refund the ticket cost, but not the penalty on my rental car, the taxi fare, the Expedia booking fee, or any other resulting costs. Any other concerns need to be taken up with customer relations. (US Airways customer relations telephone number: 866-523-5333; full list of phone numbers below.)
The recording at the toll-free customer relations number I was given told me, eventually, that they "had moved to Arizona" (who cares, and from where?) and I should call another (paid) long distance number. "To better assist you, please call '480-693-6735' (click)." [Better than what, I wonder?] This was the US Airways refunds automation system". I think that it should be called the we-hate-the-customer system. It is the most inhuman and frustrating automated voice mail system you are likely to see, unless you are making a call from inside a Russian Gulag prison. You never actually get to speak to anybody who can address your concerns and you have the pleasure of entering long strings of digits on your phone pad.

I tried Expedia, who have phone support even late at night, and they said they could try and get a refund for the flight, but it would not cover the other costs, and would take up to 12 weeks while I would have to carry to costs. The Expedia people were also nice enough telephone Budget Car Rentals on my behalf, while I waited, and get Budget to waive their penalty fee, even though the problem was not the fault of Budget or Expedia. Too bad US Airways couldn't have done that.

Can this customer service get any worse? These guys make Air Canada look very good by comparison. I'll take Delta, Air France, West Jet or American Airlines any day instead of US Airways!

Observe that other sources rate the "transfer services" of this airline as
poor (2 out of 5 stars).

For those who might need it, I also obtained the following numbers. I don't understand how they relate to one another, so don't ask.


  • US Airways Consumer Affairs phone number: 800-363-2542

  • US Airways Consumer Affairs FAX: 480-693-2300

  • US Airways customer relations: 866-523-5333

  • US Airways Consumer Affairs (?) referral after the 800 number hangs up on you: 480-693-6735 (you have to listen carefully to catch this)

By Gregory Dudek at | Read (14) or Leave a comment |    
Comments
Re: US Airways delivers awful service

I agree, US Airways SUCKs! I type this as I sit on flight 208 in AZ with the co-pilot sitting in LAX.

Posted by: at March 22,2007 22:26
Re: US Airways delivers awful service

My family and I just experienced US Airways service from "hell."

While I understand they every business and particularly every airline has experiences beyond their control and inevitably some bad experiences that were in control, the number of incredibly bad inexperiences we had on our recent US Air round trip from Boston to St. Lucia indicate to me that this airline should have its licences to fly revoked.

One of the worst experiences was that our the second leg of our outbound flight US Air assured us they rebooked on another airline, they did in fact not book it, causing us to miss the flight.

They assured me the flight was confirmed both by their central reservations center and also at the airport ticket counter in person in Boston.

Worse on our return trip, booked directly on US Air, the airline for some unknown reason cancelled our spots on our second leg and didn't even inform us until we were at the airport trying to get boarding passes.

And there is so much more to their poor service even for this one trip.

For example, they billed us for five tickets for three people, billing two passengers twice.

Different US Air personnel at different airports and at central reservations assured us we were confirmed on flights when in fact we were not.

One day, albeit a storm day, I spent 2&1/2 hours in line at the ticket counter and still probably had another hour or two to go before reaching the counter.

Another day I spent when we had our outward bound flight I spent close to 2 hours in the line at the first destination, then literally the entire afternoon from noon until 6pm either in line at their ticket counter in San Juan or trying to rebook the flight they never booked in the first place at the American counter. So on this day I spent approximately 8 hours on my feet trying to fix the mess this airline created.

It was amazing to me that they totally screwed up our return trip to, cancelling our reservation for no reason and without any notice.

To add insult to injury when I tried to fix the problem at their Philidelphia ticket counter (the one where international passengers changing to domestic flights need to pick up boarding passes) the first agent I spoke with was very unhelpful and couldn't even promise to find a flight for me until the next day.

When I asked to speak with her supervisor she said there was no supervisor on duty. When I directly spoke with a woman who appeared to be a supervisor she said that there was no "supervisor" on duty but a manager was nearby but not currently available.

I then called central reservations and was told the best the could do, despite the fact that they cancelled my passage for no reason on the second leg of the flight was to fly us the next day--but we would have to go a very round about route to Boston, first flying to Washington DC.

I then asked for his supervisor and had another half hour wait. He also said the best he could do was to get us out the next day on the roundabout DC trip.

By this time it was almost midnight and the ticket counter was desserted of passengers and a man appeared who appeared to be a manager but had not been at the counter previously. He then did arrange to get us out on a morning non-stop---after determining that they had 10 passengers booked twice on that flight.

The next day we travelled on the flight.

(Incidentally the US Air gate we left from at Philadephia B-14, wasn't fit for a dog, it was dirty and had least half a dozen seats had significant rips and tears in them.)

The flight left the airport late because the airline mechanics had to be called in to literally tape the plane together with duct tape!!!

Specifically they couldn't figure out how to close a broken baggage compartment so they just used duct tape to shut this.

I have only included some of the highlights of this delightful experience on US Air--the airline from hell.

But I should also mention that I saw scores of other passengers on both legs that were furious with the airline--not because of the storm forced cancellations and changes but because of the airlines ineptitude in handling this event, in communicating with passengers and even just handling passengers without the storm.

In San Juan, the passengers, some of whom had been at the terminal for most of 3 days trying to fly out were extremely angry---not just because they couldn't get out--but particularly because the airline couldn't pass on information. While some of the staff at the airport seemed dedicated, they worked generally slowly, were understaffed, and most of all at no authority to make decisions and apparently little training in how to handle overbooked situations.




Posted by: Bob Adams at March 25,2007 18:27
Re: US Airways delivers awful service

Additionally, I just experienced a collection of bad US Airways experiences that equal everyone else's. After US Airways cancelled my flight on March 17, which I found online, I was unable to get in contact with anyone at reservations at 1-800-428-4322. The number was busy for almost two days, with persistent (probably 50 times an hour) calling. I then had to book an additional flight and although it is my fault for using the airline again, it was the only flight available at such late notice.

On my return flight the following Friday, the airline failed to get fuel in the plane in time for the scheduled 5:35 p.m. departure, thus I was going to miss my connecting flight in Charlotte. Instead of attempting to compensate me for the inconvenience, all they could offer was to reschedule my flight from the original at 9:00 p.m. the next night. Yes, more than 24 hours later. Additionally, the offered for me to take the original (late) flight to Charlotte and fly standby the next day, however would not give me a hotel voucher. I was told the 9 p.m. flight the following day was the ONLY flight available. After doing some of my own research, I found flights departing from Laguardia that would get me home faster. The airline re-routed me onto Midwest airline to New York City, where I had to stay the night without any compensation from US Airways.

Upon arriving at Laguardia, I found that my bag, which I personally checked onto Midwest, had been lost.

The next morning, I stoodby on two US Airways flights to my final destination before getting a seat on the third one of out the city.

Still, with no luggage, I made it home. When I called to check about my luggage, it had not yet arrived in Laguardia, and US Airways was trying to place the blame on Midwest, although upon later investigation, I found out that the original ticketed airline is ultimately responsible for the baggage.

Two days later, my bag arrived at Laguardia via Midwest. The problem was, Midwest doesn't fly to my final destination, so it took them a day to make arrangements for the bag to be sent over on a US Airways flight. When it arrived at the airport, which is two hours from my house, the airline would not deliver it to me. They wanted me to come get it, without gas compensation. After another day of fighting with them about this, the bag was delivered.

When I received the bag, there was significant recently purchased merchandise (probably valued at around $500) missing.

Now we are in the process of trying to file a claim, which I am sure will take a year to prompt a response.

Posted by: Miranda Lenning at March 27,2007 11:54
Re: US Airways delivers awful service

I won't go into great details, but suffice it to say I went through the same hell on March 17th as many of you. After my departing flight on a round-trip was cancelled, I was lucky enough to find seats on a flight with Southwest later that same day (Why, oh why did I not book through them in the first place?).

Long story short, after everything we went through (probably 10+ hours on hold over 3 days, yada yada...), US Airways is now telling our travel agency that they never cancelled the flight and we were no shows! (We had actually gotten a call at our house at 3am the morning of the flight to tell us it was cancelled)

If a class-action suit gets started over this atrocity, sign me up!

Posted by: Eric Branchaud at April 03,2007 12:44
Re: US Airways delivers awful service

In an attempt to get a refund on a double billed ticket, I have spent four weeks on numerous circular phone calls. US Airways agents have given out wrong or dead end numbers five different times. My only consolation thus far is seeing fellow US Airways customers complaining online. As the saying goes...Never Again will I fly with them.

Posted by: Very Frustrated at May 06,2007 16:02
Re: US Airways delivers awful service

On May 26, 2007 my husband and I were in return from a Caribbean vacation. Upon disembarking flight 1051 Ft. Lauderdale to Charlotte, NC 2 pilots and a member of the flight attendant staff were stationed at the exit. As I advanced up the aisle to exit the plane the pilot stated loudly and directly to me "OK, let's go, everybody off. Let's go 'hoochie mama' move it. You, let's go", at which point he began slapping the other pilot on the back, each of them exploding into uproarious laughter. This was witnessed by my husband, the flight attendant and several passengers remaining in first class removing their bags from the overhead. I have reported this incident to the Attorney Generals Office, State of Arizona, of course the complaint line at US Airways (with no response), and every other official agency I can think of. My husband and I are professionals in our mid-40's and remain absolutely insensed by this incident. What has to happen to stop this process? We paid for this flight, and in the process I had to suffer an extremely sexually harassing verbal assault in the process. It was like going to dinner and the waiter starts talking absolutely crazy to you! I'm still emailing US Senators and everybody else I can think of. I would advise anyone experiencng 'ticket rip-off' to report all incidents to the US Attorney Generals Office, Consumer Affairs and your personal attorney in order to go ahead and bring this horse down!

Posted by: Rebecca Burke at June 10,2007 23:57
Re: US Airways delivers awful service

my name is karen welles and i am a reporter at wpxi tv in pittsburgh, pa--i am looking to see if anyone out there has called us airways only to be given a number to call that is really a sex line.
if you have, please contact me at kwelles@wpxi.com
thanks!

Posted by: karen welles at August 16,2007 15:07
Re: US Airways delivers awful service


Friday, November 09, 2007

US Airways
Attention: Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

I hope to open this dialogue with your airline on an amicable note and find satisfaction without filing of complaints, arbitration lawsuits and so forth.

I booked a vacation through Orbitz for an airline flight to and from Las from PWM, this really has nothing to do with this situation but I feel you should know the “groundwork”

My outbound was Co., my return was to have been Delta.

During my vacation, on 23 October, I was involved in a serious automobile accident rendering airline travel “difficult” to say the least. My Doctors at University Trauma Center cleared me to travel in Business or First Class only due to my inability to twist my body into a coach seat

On October 25th,I booked and paid for Full Fare First Class tickets. #03771513661277 E Ticket $3,562.30
Locator # A3PZ0J

I arrived at the airport very early to be assured of not losing my seat and feeling all around miserable, I wanted to get home

Upon reaching the First Class Check in, I was met by Kelly, a young African American Gentleman (This has no bearing except for identification as no last name was on his tag). He informed me I was all set, checked through “Philly to Portland Oregon” I stated that he must be mistaken as I was headed to Maine and both Philly and Maine are East. He spent some 5-6 minutes typing and found he read the screen wrong, I was booked “Philly to Portland Maine” I explained that I had bought and confirmed only last evening that I was on a Chicago-Portland flight. Between text messaging someone on his personal PDA, Kelly informed me “No problem, I would arrive at approximately the same time” I had no problem with this until I asked my seat assignments (I had specifically asked for window seats so as not to have to try and move when an inside passenger may have wanted to use the restroom)

I had window seats alright, in Coach!! I asked why I had been downgraded to coach when over Three thousand Five Hundred ($3,500.00) Dollars had been expended to ascertain that I be transferred home in a Business or First seat due to medical issues

Kelly could only explain (again, between his text messaging time) that my original flight had been delayed due to a “Mechanical” and they had changed my flight. I asked why I was not notified as US Air had not only my Hotel number but cell, and he shrugged his shoulders and returned to text messaging

I made five (5) requests for a manger, all unheeded. Kelly finally did call some manager who walked by, said something left never to be heard from. After constant request by me, Kelly called someplace called “PAX” who did not return his phone call (Later it was found he called the wrong location) in what I assume was an attempt to re book me

I asked to be re booked on another Airline as this was a full fare ticket and a mechanical issue, not weather or ATC. By the time Kelly figured anything out, my Philly flight had departed or was too late for me to make even if they could have found a first call seat

I said “Put me on the delayed flight I was originally on.” “We can’t do that, your seat has been released to someone else!!!!!!!!!!! If I wasn’t so banged up I likely would have jumped the counter and….

According to Kelly, there were no open First or Business Seats out of Las Vegas to any destination, East, West North or South from 11 am Friday until Saturday Morning????

Another agent who seemed to at least understand how to operate the computer and didn’t feel a compulsive need to text message took over, She could only book me on a Plane leaving at 4pm and would leave me overnight in Chicago, but could not guarantee me a flight to Portland ANYTIME on Saturday nor could she offer any compensation for the problems encountered thus far

I asked that since I had purchased a first class ticket full fare, was in a great deal of pain, could I at least wait in your Club Room, She checked with a manger who was suddenly available and was told “NO, I wasn’t “good enough” whatever that ,means. To say the least, quite a crowd had now gathered. The new agent told me I could wait in the “wheelchair holding area until she had an answer”

After 45 miserable minutes of suffering, this agent re appeared to where several people were trying to assist me in getting seated in the wheelchair area and offered me a FIVE, yes FIVE DOLLAR food voucher. I asked what I was supposed to do with that (I know what I would have like to do with the voucher) and she walked off

The agent later returned and said she could put me on the 4 pm flight and get me a 9:30 United Flight out of Chicago, in “First class” which was actually a slightly wider seat on a Canadair regional jet

I asked about hotel and other expenses in Chicago, again I spent one and one half hours while she did whatever

She returned with confirmation US Air would pay for a hotel in Chicago and provide a TEN DOLLAR voucher at Chicago Hilton, where a can of Diet Coke was $4.75 in the vending machine (I don’t know if this voucher was used, but I gave it to a destitute looking traveler similarly stranded as I did have money, that was not the point)

I arrived 4 hours early Saturday 27 October to ascertain I would not find anymore surprises. The only surprise I encountered (Which I should have expected) was “Mr. , you have been selected for special screening, not only at LAS but the next day at ORD.

PLEASE do not insult me with saying this is an arbritray process, my Nephew is the Supervisor for TSA at PWM and I am well aware of how an agitated ticket or gate agent can seek revenge on a “problem” passenger

After only a 45 minute delay (I didn’t inquire nor care at this point) we left and arrived in Chicago without further incident until…

No wheelchair assistance as promised and requested at LAS, I could find no help at Chicago so I was forced (With 2 strained knees, sprained Shoulder and neck not to mention severe concussion) to hump my luggage in three trips across the street to the hotel (Your agent stated the hotel was in terminal and also stated my baggage could not be checked through to Maine for security reason so I was forced to pick up luggage twice)

Your Flight Attendants were very nice and accommodating, the food excellent and the flight smooth, I am not a chronic complainer and will praise as quickly as I criticize

At this time, I don’t know if your actions and your failure to act exacerbated my injuries, only time and medical opinion will determine that. It is not my intent to go there but feel you should be aware of just how egregious the actions of your employees were.

Now I ask what you think a fair resolution would be to this issue. Personally, two First Class R/T to Europe would be good, but I am a realistic consumer.

I fully realize you have not conformed to applicable federal law, but I am not interested at this time with pursuing that avenue, I am interested in seeing just what US Air thinks of their customers

BTW
Friday, November 09, 2007

US Airways
Attention: Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

I hope to open this dialogue with your airline on an amicable note and find satisfaction without filing of complaints, arbitration lawsuits and so forth.

I booked a vacation through Orbitz for an airline flight to and from Las from PWM, this really has nothing to do with this situation but I feel you should know the “groundwork”

My outbound was Co., my return was to have been Delta.

During my vacation, on 23 October, I was involved in a serious automobile accident rendering airline travel “difficult” to say the least. My Doctors at University Trauma Center cleared me to travel in Business or First Class only due to my inability to twist my body into a coach seat

On October 25th,I booked and paid for Full Fare First Class tickets. #03771513661277 E Ticket $3,562.30
Locator # A3PZ0J

I arrived at the airport very early to be assured of not losing my seat and feeling all around miserable, I wanted to get home

Upon reaching the First Class Check in, I was met by Kelly, a young African American Gentleman (This has no bearing except for identification as no last name was on his tag). He informed me I was all set, checked through “Philly to Portland Oregon” I stated that he must be mistaken as I was headed to Maine and both Philly and Maine are East. He spent some 5-6 minutes typing and found he read the screen wrong, I was booked “Philly to Portland Maine” I explained that I had bought and confirmed only last evening that I was on a Chicago-Portland flight. Between text messaging someone on his personal PDA, Kelly informed me “No problem, I would arrive at approximately the same time” I had no problem with this until I asked my seat assignments (I had specifically asked for window seats so as not to have to try and move when an inside passenger may have wanted to use the restroom)

I had window seats alright, in Coach!! I asked why I had been downgraded to coach when over Three thousand Five Hundred ($3,500.00) Dollars had been expended to ascertain that I be transferred home in a Business or First seat due to medical issues

Kelly could only explain (again, between his text messaging time) that my original flight had been delayed due to a “Mechanical” and they had changed my flight. I asked why I was not notified as US Air had not only my Hotel number but cell, and he shrugged his shoulders and returned to text messaging

I made five (5) requests for a manger, all unheeded. Kelly finally did call some manager who walked by, said something left never to be heard from. After constant request by me, Kelly called someplace called “PAX” who did not return his phone call (Later it was found he called the wrong location) in what I assume was an attempt to re book me

I asked to be re booked on another Airline as this was a full fare ticket and a mechanical issue, not weather or ATC. By the time Kelly figured anything out, my Philly flight had departed or was too late for me to make even if they could have found a first call seat

I said “Put me on the delayed flight I was originally on.” “We can’t do that, your seat has been released to someone else!!!!!!!!!!! If I wasn’t so banged up I likely would have jumped the counter and….

According to Kelly, there were no open First or Business Seats out of Las Vegas to any destination, East, West North or South from 11 am Friday until Saturday Morning????

Another agent who seemed to at least understand how to operate the computer and didn’t feel a compulsive need to text message took over, She could only book me on a Plane leaving at 4pm and would leave me overnight in Chicago, but could not guarantee me a flight to Portland ANYTIME on Saturday nor could she offer any compensation for the problems encountered thus far

I asked that since I had purchased a first class ticket full fare, was in a great deal of pain, could I at least wait in your Club Room, She checked with a manger who was suddenly available and was told “NO, I wasn’t “good enough” whatever that ,means. To say the least, quite a crowd had now gathered. The new agent told me I could wait in the “wheelchair holding area until she had an answer”

After 45 miserable minutes of suffering, this agent re appeared to where several people were trying to assist me in getting seated in the wheelchair area and offered me a FIVE, yes FIVE DOLLAR food voucher. I asked what I was supposed to do with that (I know what I would have like to do with the voucher) and she walked off

The agent later returned and said she could put me on the 4 pm flight and get me a 9:30 United Flight out of Chicago, in “First class” which was actually a slightly wider seat on a Canadair regional jet

I asked about hotel and other expenses in Chicago, again I spent one and one half hours while she did whatever

She returned with confirmation US Air would pay for a hotel in Chicago and provide a TEN DOLLAR voucher at Chicago Hilton, where a can of Diet Coke was $4.75 in the vending machine (I don’t know if this voucher was used, but I gave it to a destitute looking traveler similarly stranded as I did have money, that was not the point)

I arrived 4 hours early Saturday 27 October to ascertain I would not find anymore surprises. The only surprise I encountered (Which I should have expected) was “Mr. , you have been selected for special screening, not only at LAS but the next day at ORD.

PLEASE do not insult me with saying this is an arbritray process, my Nephew is the Supervisor for TSA at PWM and I am well aware of how an agitated ticket or gate agent can seek revenge on a “problem” passenger

After only a 45 minute delay (I didn’t inquire nor care at this point) we left and arrived in Chicago without further incident until…

No wheelchair assistance as promised and requested at LAS, I could find no help at Chicago so I was forced (With 2 strained knees, sprained Shoulder and neck not to mention severe concussion) to hump my luggage in three trips across the street to the hotel (Your agent stated the hotel was in terminal and also stated my baggage could not be checked through to Maine for security reason so I was forced to pick up luggage twice)

Your Flight Attendants were very nice and accommodating, the food excellent and the flight smooth, I am not a chronic complainer and will praise as quickly as I criticize

At this time, I don’t know if your actions and your failure to act exacerbated my injuries, only time and medical opinion will determine that. It is not my intent to go there but feel you should be aware of just how egregious the actions of your employees were.

Now I ask what you think a fair resolution would be to this issue. Personally, two First Class R/T to Europe would be good, but I am a realistic consumer.

I fully realize you have not conformed to applicable federal law, but I am not interested at this time with pursuing that avenue, I am interested in seeing just what US Air thinks of their customers

BTW

Posted by: Tom at November 09,2007 20:33
Re: US Airways delivers awful service

I'm too frustrated right now to explain the details of my recent experience without risking damage to my keyboard. It wasn't my first bad experience with US Airways but it will be my last. Before this one I would simply avoid them unless I had no viable option. As of today, I will avoid them at any cost - time or money. They've ruined two trips in three years and it's just not worth it.

Posted by: Mel at December 17,2008 10:36
Re: US Airways delivers awful service

This is really awful for the costumers. Arline like this needs to better management to work sufficiently. Travel expenses are pretty hefty these days – you may need a payday loan for any sort of flight longer than an hour or two. Oh, and that is just for the stuff on the plane. US Airways is rolling out a new program where you get charged for a pillow and blanket, about $7. $7 just to take a nap and you'll need a payday loan if you want peanuts. The trend of charges for services ordinarily free of charge is an upward one on airlines, as all require a checked baggage fee now.

Posted by: Payday Loan at February 08,2009 23:58
Re: US Airways delivers awful service

Here are some names from USAirways...
Doug Parker (CEO)
Derek Kerr (CFO)
Scott Kirby (President)
Elise Eberwein
Kerry Hester
Al Hemenway
I believe the last three have something to do with computer relations....

Posted by: anonymous at March 15,2009 20:25
Re: US Airways delivers awful service

We travelled on US Airlines Flight 733, supposed to have left at 10:10 on 09/04/09, however it was misteriously delayed until 14:00, which meant all passengers with connecting flights missed their connections at Charlotte. However this can all be excused.

However what can not and must not be excused is the rude, hostile, imncompetent and down right lazy staff employed on the ground and in the air.

I don't know where to begin, as the catalogue of non existing service, was more like a sign up for the flight from hell, with the ground and air crew from hell. Their attitude: Surely you did not expect to have a good flight when you booked with our "shitty" airline, so why look so surprised? Be greatful we got you there, even if it is a day or two late. Be greatful, we've not lost your luggage like to poor people in front of you!

Flight 1660 from Philadelphia to London Gatwick, was the best! They had my 5 & 6 year old boys booked in row 4 and both my husband and I scattered around the plane. I pointed out that this was a breach of Aviation Policy. I was reassured it would be sorted out at the Gate. At the Boarding Gate half an attempt was made. Once again I was assured the Air hostesses would sort it out. Once on the plane, an elderly blonde airhostess (her name was not on display and the crew would not provide me with her name when I informed them I would make a formal complaint) told me to sort it out myself. When my husband confronted her with the facts, which was that she was not doing her job, instead of rectifying the situation she refused to help, and said, it was my fault as I took over... Hang on, my husband said: You told her to sort it out herself, becaue you are too lazy to do your own job.

The horrors go on, but I won't bore you! Just be warned: If you want to ruin your trip; Fly US Airways.

A tip to US Airways: Train your ground staff in the following basics and you may get a few less complaints: 1. Passenger arrives at check in desk, Say: Hello 2. Check passengers in 3. Be helpful and friendly. 4. Say Good Bey.

Your air crew: They can't be trained, fire the whole lot of them and start again.

Posted by: Colette Murphy at April 18,2009 06:55
Famous Airlines Phone Numbers and Contacts.

Hi everyone, This is Kishore, For airlines phone numbers, airlines address, contact numbers, customer service, mail ids, history of airlines, USA, UK airlines information, IATA code, baggage info, check in visit “Altiusdirectory.com”.

http://www. altiusdirectory.com/Travel/airline-phone-numbers.html

[ Note that these are generic numbers, and not the harder-to-find numbers to file specific concerns. ]

Posted by: Kishore at July 08,2009 03:13
Re: US Airways delivers awful service

Great article.

Posted by: Right Travel at August 24,2016 07:31
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